- FAQ -

Where is my order confirmation?

Please be sure to check your spam folder after placing an order and add us to your "safe senders" list to avoid this happening in the future.

Where is my item/when will I receive my order??

This depends on the product ordered and your location. Due to high demand and multiple global partners typical delivery times are:

USA: 7 to 20 days
Europe: 10 to 30 days
Australia/New Zealand: 12 to 25 days 
Rest of the world: 20 to 40 days (please keep in mind that the delivery of your package in some smaller countries or islands might take longer, but do not worry you will get your items!) 

What phones are compatible with the wireless charger?

Our wireless charging device works with Samsung galaxy S9/S9+/S8/S8+/S7/S7 Edge/S6/S6/Edge+/Note 8/Note 9/Note 5/iPhone XR/iPhone 8/8+/iPhone X and all other Qi charging enabled devices.

How quickly does the wireless charging device charge? 

We have found over many uses that the wireless charger, on average, charges around 35% faster than traditional phone chargers, we all recommend when using a vehicle-related product to plug it into the cigarette charging port rather than the usb slot.

My car charger isn't working?

Firstly ensure that the product is plugged into a USB slot, if it is plugged in and not working, your vehicle may not be providing enough power to generate a charger. If so, try using the cigarette port rather than a usb. Moreover, if this still doesn't address the issue and your phone has a case on it, try taking off the case as sometimes the wireless waves can be blocked. Lastly, ensure your phone has Qi wireless capabilities as it will not work without this.

Will my phone or charger overheat?

All our charger are designed with induction heating protection, preventing this from occurring. If the device becomes too hot due to overuse whilst charging, compatible phones will shut down to prevent damage.

If you have anymore questions, feel free to drop us a email or message us on facebook: @ajltechnologies or info@ajl-tech.com